TERMS & CONDITIONS
Effective date: 1 September 2012
Last revised: 12 August 2025
Welcome to grailium.com, the online store for vintage and collectible watches operated by Grailium, A.Kumechko, Geneva, Switzerland (“we”, “our”, “us”). By using this site or placing an order you agree to the terms below.
1. Products and descriptions
Each watch is vintage and may show signs of age and use; such as patina is not a defect. We strive to describe and photograph items accurately, but small variations in colour or appearance may occur.Prices are shown in Swiss francs (CHF) and include Swiss VAT. Import duties or taxes outside Switzerland are the buyer’s responsibility.
2. Orders and payment
Your order is an offer to purchase. We may accept or decline it at our discretion. We accept credit cards via Stripe, PayPal, bank wire transfer, and cash on collection in Geneva. Payment must clear in full before shipment or pickup.
3. Shipping
We ship worldwide except to Russia, Belarus and any other destinations subject to trade or shipping restrictions. Delivery times are estimates; we are not responsible for delays caused by carriers or customs. Risk and title transfer to you once the parcel is handed to the carrier at our facility.
4. Returns
Returns are accepted only if the watch is not as described (for example a major undisclosed defect or incorrect reference). Notify us within 14 calendar days of delivery and provide supporting photographs. The item must be returned in the same condition and with all accessories (box, papers, straps or other items supplied). After we confirm the discrepancy we will refund the purchase price. Shipping costs are refundable only if the error was ours.
5. Intellectual property
All images, text and design elements on grailium.com belong to us or our licensors. No reproduction or reuse is permitted without our written consent.
6. Acceptable use
You agree not to misuse the site, attempt to breach security, or violate any applicable laws when using it.
7. Limitation of liability
To the extent allowed by Swiss law, we are not liable for indirect or consequential damages arising from use of the site or from any delay, loss or damage caused by carriers or customs.
8. Governing law and jurisdiction
These terms are governed by Swiss law. Any dispute will be brought before the courts of the Canton of Geneva, unless mandatory law requires another forum.
9. Changes
We may update these terms from time to time. The version posted on the site at the time of your order applies to that order.
PRIVACY POLICY
Effective date: 1 September 2012
Last revised: 12 August 2025
Your privacy matters to us. This policy explains how we collect and use your data.
1. Data we collect
Information you give us: name, email, billing and shipping address, phone number, and payment details (processed securely by Stripe or PayPal—we never store full card numbers). Information collected automatically: IP address, browser type, pages visited and similar usage data through Google Analytics. Communications: emails or messages you send us.
2. How we use the data
To process and ship your orders. To respond to your enquiries and provide customer support.To improve our website and marketing through aggregated analytics. To comply with legal obligations such as tax and accounting rules.
3. Sharing of data
With service providers who help us operate (Stripe, PayPal, shipping companies, Google Analytics). When required by Swiss law or court order. We never sell your personal data.
4. Cookies and tracking
We use cookies and similar technologies to operate the site and to measure traffic via Google Analytics. Where required by law we display a cookie consent banner so you can accept or reject non-essential cookies. You can also control cookies in your browser settings, though some features may not function without them.
5. Data retention
Personal data is kept only as long as needed for the purposes above and to meet legal requirements.
6. Your rights
Under the Swiss Federal Data Protection Act and (if you are in the EU) the GDPR you may access, correct, delete, restrict or object to processing of your personal data, and request portability of data you provided. To exercise these rights contact us at ab@grailium.com
7. Security
We use reasonable technical and organisational measures (including TLS encryption for data in transit) to protect your information, but no system is perfectly secure.
8. Children
Our site is not directed to minors under 18 and we do not knowingly collect their personal data.
9. Changes
We may update this policy over time. The version with the latest “Last revised” date is the current one.